Shipping Policy

When can I expect to receive my shipment?
All orders are shipped from our warehouse within 1 business day of the order being placed. Shipment will arrive within 3-8 business days after the shipment date, depending on carrier availability and location. Please note that delays may occur if customs clearance or inspection is required, or due to carrier transportation delays.

How can I track my order?
A tracking number will be provided in your Shipping Confirmation email. You may use this number to track your order at www.17track.net.

What are your shipping rates?
We offer a fixed shipping rate of $5.99 USD to all destinations worldwide.

Which countries do you ship to?
We currently ship worldwide. If your country is not supported by our logistics partners, we will notify you promptly and make necessary adjustments to your order. For details about specific destinations, contact us at [email protected].

How can I change my Shipping Address?
Address changes are only allowed on or before 11:00 PM (PDT, -7 GMT) on the same day the order is placed. Contact us at [email protected] to request changes.

Can I deliver to another address, other than my card billing address?
Yes, this is possible.

How is my order shipped?
Orders are shipped on regular business days (excluding holidays). Orders placed on weekends (Saturday/Sunday) will be shipped the following Monday.

Do I need to worry about customs seizing my e-cigarettes?
No, we handle customs clearance for all products.

Do I need an adult to sign for the package?
No, packages are delivered directly to the provided address without requiring a signature.